Strapi Maintenance & Support

Get Strapi support whenever you need it, wherever you need it – we are here to make your experience a great one!

Schedule Assistance
This is what you came for!

Ensure the stability, keep your systems running and prevent downtime using our Strapi Maintenance Support service and stay ahead of problems at all times. Also, get expert assistance and the top-notch developers working on Strapi database support for your business. 

Maximize uptime, Minimize downtime
Strapi Maintenance & Support
Strapi Basic
Support
  • License-related issues
  • Billing-related issues
  • Cloud-related issues
Strapi Standard
Support
  • Guidance to Admin Panel & Strapi backend
  • Guidance around implementation
  • Assistance in maintaining the code base
  • Creating GitHub bug reports
  • Best practices advice for deployment
Strapi Premium
Support
  • Modification for Admin Panel & Strapi backend
  • Assistance with Strapi version upgrades
  • Best practice advice for deployment
  • Best practice advice for content modelling structures
Strapi Community
Support
  • Community platforms
  • Resource center
  • Strapi v4 & v3 documentation
  • Tutorials
  • Video library
Fueling your success with our expert resources

We are committed to providing you a service that caters specifically to your business needs. For your Strapi CMS Consulting, we will allocate the best Strapi Consultants & Strategists, Strapi Solutions Architects, UI/UX Lead, Strapi developers, QA specialists and DevOps engineers.

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For end-to-end Strapi Maintenance Support
Our workflow
  • 1. Initiation of Ticket

    The client will initiate the tickets by assigning them to the team based on pre-discussed terms.

  • 2. Defining Priorities

    The support team will prioritize the tasks after reviewing the tickets and set targets to be achieved.

  • 3. Client Review

    The client team and the support team will review the approach and ensure that both are on the same page.

  • 4. Resolving Tickets

    The support team start working on resolving the tickets including QA testing to ensure there are no errors

  • 5. Client Approval

    The client will go through the solution post which they will provide approvals and close the tickets

  1. 1. Initiation of Ticket

    The client will initiate the tickets by assigning them to the team based on pre-discussed terms.

  2. 2. Defining Priorities

    The support team will prioritize the tasks after reviewing the tickets and set targets to be achieved.

  3. 3. Client Review

    The client team and the support team will review the approach and ensure that both are on the same page.

  4. 4. Resolving Tickets

    The support team start working on resolving the tickets including QA testing to ensure there are no errors

  5. 5. Client Approval

    The client will go through the solution post which they will provide approvals and close the tickets

What sets us apart?

We live and breathe digital experience which is why we’re the best in business.

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10+ successful projects

Our clients have always received exceptional results with their business being driven to success through our efforts.

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5+ years of experience

We have an experience of over a better part of the decade working on headless technology.

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In-house development

Our team is in-house and they are fully dedicated to fulfilling all of our clients' needs religiously.

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Flexible hiring approach

We don't have any rigid terms of contract.You pay for what you get and for how long you avail our services.

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Multi-domain expertise

Our multi-talented developers bring a wealth of knoweledge and unique set of skills to the table in multiple domains.

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Service Level Agreement (SLA)

Our services are guaranteed to meet the highest standards of quality with prompt and timely deliverables.

Strapi Support Plans

Discover your perfect match by choosing from these support plans below!

Standard Support
24X7 Premium Support
Definition
Assisting clients with their projects, infrastructure, Strapi apps, bug fixes, troubleshooting, and ongoing development.
Assisting clients with standard support issues along with round-the-clock support for critical situations.
Response time
1-3 business days based on the severity of the issues.
1 hour to 3 business days based on the severity of the issues.
Resolution time
he resolution of the issues depends on the task assigned.
The resolution of the issues depends on the priority of the tasks assigned.
Service hours
Standard 8x5 (8 hours, 5 days a week)
24x7 availability for critical issues and standard 8x5 availability for all issues
Skills & resources
Strapi frontend, Strapi backend, QA, and DevOps.
Strapi frontend, Strapi backend, QA, DevOps, a project manager, and an emergency response team.
The Ultimate FAQ Handbook

We are always Q&A central so you can feel free to reach out and ask us anything. Meanwhile, below are the answers to some of the most common queries.

  • YES, Strapi is headless so you can have multiple heads, multiple frontends, and multiple pages.

  • Strapi offers various support options including a community forum, official documentation as well as paid support plans.
  • Strapi is a product built on Node.js application, a database and a UI. As long as these components are able to scale, the performance and the scalability are not going to be a cause of concern.

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    Let's build greatness together!

    Finding the perfect fit!

    We would love to help you out in choosing a service best suited for your business. Please fill out the below form!